Privacy Policy
Effective date: April 20, 2026 | Last updated: April 20, 2026
1. Overview and Legal Entity
This Privacy Policy describes how Rokr Solutions Inc., doing business as Invoice Blaze ("Invoice Blaze," "we," "us," or "our"), collects, uses, stores, and discloses personal information when you interact with our products and services.
Rokr Solutions Inc. is incorporated in Canada and is committed to handling personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
2. Scope of This Policy
This policy applies to personal information collected through:
- Our marketing website at invoiceblaze.com
- Our web application at app.invoiceblaze.com
- Our mobile applications for iOS and Android
- Any related communications, such as support emails or feedback
Together, these are referred to as "the Service." This policy does not apply to third-party websites, products, or services linked from the Service, each of which is governed by its own privacy terms.
3. Our Role in Relation to You
How we handle your information depends on your relationship with Invoice Blaze:
- Account holders (Customers): If you sign up for an Invoice Blaze account, we decide how your account information is used in order to provide the Service to you. This includes your login credentials, business profile, and app settings.
- Invoice recipients (End-Clients): If you receive an invoice, estimate, or other document from an Invoice Blaze customer, we generally handle that information on behalf of the customer who created the document. Your name, email, address, and other details appearing on those documents are provided by the customer, not collected directly by us.
If you are an invoice recipient and have questions about how your information is used, or wish to request access or deletion, you should generally contact the business that issued the document. If you are unable to reach them, you may contact us and we will make reasonable efforts to assist.
4. Information We Collect
We may collect the following categories of information, depending on how you interact with the Service:
Account information
Email address, password (stored as a cryptographic hash), and authentication identifiers used to verify your identity and secure your account.
Business profile information
Business name, address, phone number, email, tax identification numbers (for example, EIN, VAT number, ABN, or GSTIN), and business logo. You provide this information to configure how your documents appear.
Client and document data
Information you enter to run your business, which may include client names, email addresses, mailing addresses, phone numbers, invoices, estimates, credit notes, receipts, line items, tax amounts, payment statuses, project details, time entries, and notes.
Payment and subscription information
If you subscribe to a paid plan, we may receive limited billing-related details from our payment and subscription providers, such as plan type, subscription status, transaction identifiers, renewal dates, and receipt metadata. See Section 8 for more detail.
Device, log, and diagnostic information
Information collected automatically when you use the Service, which may include IP address, browser type, app version, operating system, device type, crash logs, performance diagnostics, and general usage patterns.
Support communications
Emails, support requests, bug reports, and feedback you send to us, including any personal information you choose to include in those communications.
Website analytics data
When you visit our marketing website, we may collect information about your visit, such as pages viewed, referral source, and general geographic region. See Section 7 for more detail on cookies and analytics.
5. How We Use Your Information
We use personal information to operate, maintain, and improve the Service. Specific purposes include:
- Providing, synchronizing, and maintaining your invoicing data across your devices
- Generating and delivering PDF documents (invoices, estimates, receipts, credit notes) to your clients on your behalf
- Processing and managing subscription transactions
- Authenticating your identity and securing your account
- Detecting, investigating, and mitigating fraud, security risks, or technical issues
- Sending administrative communications, such as password resets, policy updates, and service notifications
- Responding to your support requests, bug reports, and feedback
- Analyzing aggregated or anonymized usage patterns to improve the Service
- Meeting legal, accounting, tax, and regulatory obligations
We do not sell your personal information or your clients' data to third-party data brokers or advertisers.
8. Payments and Subscription Providers
Paid plans may be processed through third-party providers, which may include RevenueCat, Stripe, the Apple App Store, or Google Play. These providers collect and process payment and subscription data under their own privacy policies and terms.
Invoice Blaze does not store full payment card numbers on its own servers. We may receive limited billing-related information from these providers, such as:
- Plan type and subscription status
- Transaction identifiers and receipt metadata
- Renewal status and billing dates
- Country or region associated with the purchase
This information is used to manage your subscription, provide access to paid features, and resolve billing inquiries.
9. International Transfers
Rokr Solutions Inc. is based in Canada. Your personal information may be processed or stored in other jurisdictions, including the United States, by our service providers. Those jurisdictions may have privacy laws that differ from the laws of your jurisdiction and may permit access by courts, law enforcement, or regulatory authorities under different circumstances.
We use contractual and organizational measures intended to provide a comparable level of protection for personal information transferred to or processed in other jurisdictions. However, no transfer mechanism can guarantee complete protection in all circumstances.
10. Data Retention
How long we retain information depends on the type of information and the purpose for which it was collected:
- Active account data: Retained while your account remains active and for a reasonable period afterward to allow for reactivation or to address follow-up inquiries.
- Financial, tax, and business records: Retained as needed to meet legal, accounting, audit, fraud prevention, and dispute resolution obligations.
- Logs, diagnostics, and performance data: Retained for shorter or system-defined periods appropriate to their operational purpose.
- Deleted accounts: When you request account deletion, your data is removed from active systems within a reasonable period. Copies may persist in backups for a limited time before final deletion, subject to legal obligations and technical constraints.
11. Security Safeguards
We implement administrative, technical, and organizational safeguards designed to protect personal information appropriate to the sensitivity of the information. These measures include:
- Encryption of certain local data at rest on your device
- Encryption of data in transit using TLS
- Access controls and authentication requirements for cloud-stored data
- Use of platform-provided secure storage mechanisms for sensitive credentials where available
No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable measures designed to protect your personal information, we cannot guarantee absolute security.
12. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you. You can also export much of your data directly using the CSV export feature in the app.
- Correction: You may request that we correct inaccurate or incomplete personal information. Many fields can be updated directly in your app settings.
- Deletion: You may request that we delete your account and associated personal information, subject to any legal obligations that require us to retain certain records.
- Withdraw consent: Where we rely on consent to process your information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
When exercising your rights, please note:
- We may need to verify your identity before processing your request.
- Some rights may be limited by applicable legal or contractual requirements.
- If you are an invoice recipient (End-Client), you should generally contact the business that issued the document first, as they control the information on it.
To exercise any of these rights, please contact us using the details in Section 16. Response timing may vary depending on the nature and complexity of the request.
If you are not satisfied with our response to a privacy request, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator in your jurisdiction.
13. Children's Privacy
The Service is intended for use by freelancers, businesses, and adults. It is not directed to children under the age of 13, or under the age of majority where required by applicable law.
We do not knowingly collect personal information directly from children. If you believe that a child has provided personal information to us through the Service, please contact us using the details in Section 16 and we will review the matter and take appropriate steps.
14. Breach Response
If Invoice Blaze becomes aware of a security breach involving personal information that creates a real risk of significant harm, we will investigate promptly and take steps as required by applicable law.
Where legally required, we will notify affected individuals and applicable regulatory authorities. We may also maintain records of privacy incidents as required by law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we may also post a notice on our website or within the application. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy, subject to applicable law.
16. Contact Information and Complaints
If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
Rokr Solutions Inc. (doing business as Invoice Blaze)
Privacy inquiries: privacy@invoiceblaze.com
General support: support@invoiceblaze.com
We will acknowledge receipt of your inquiry and make reasonable efforts to respond within a timeframe consistent with applicable privacy legislation.
If you are not satisfied with our response, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or another applicable privacy regulator in your jurisdiction.